Terms of Service
1. Agreement
These Terms of Service ("Terms") govern your access to and use of the Pitchsafe website, application, APIs, and related services (collectively, the "Service"), operated by Pitchsafe Ltd ("Pitchsafe", "we", "us"). By creating an account, accessing, or using the Service you agree to these Terms. If you do not agree, do not use the Service. If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" includes that organisation. The Service is for business use.
2. The Service: informational only
The Service surfaces, summarises, and synthesises regulatory and advertising-standards information relevant to influencer and brand marketing. All outputs, including pitch-check reports, obligations, citations, paralegal answers, creator screens, case studies, and corpus passages, are provided for general informational and decision-support purposes only. They are not legal advice, not a legal opinion, and not a substitute for professional judgment. We do not act as your lawyer and no solicitor-client or attorney-client relationship is created. You are solely responsible for any decision you make and must obtain independent professional advice before acting.
3. No warranty; accuracy
The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, completeness, currency, or non-infringement. Regulation changes constantly and across jurisdictions; we do not warrant that any output is accurate, complete, current, or applicable to your circumstances. To the maximum extent permitted by law, we disclaim all such warranties.
4. Your responsibilities and acceptable use
- You must provide accurate account information and keep your credentials secure.
- You must independently verify all outputs and comply with all laws applicable to your campaigns.
- You must have a lawful basis for any personal data you submit, including the names and handles of creators you screen, and use screening results only to assess a potential working relationship.
- You must not misuse the Service, including: reverse-engineering, scraping, reselling access to the Service itself or bulk-extracting the knowledge base or document corpus, attempting to access other customers' data, circumventing limits, uploading unlawful content, or using the Service to build a competing product.
- You are responsible for all activity under your account and for any content you submit.
5. Your content and your reports
You keep all rights in the content you submit. You grant us a licence to host, process and transmit it as needed to provide and secure the Service.
Reports and other outputs generated for you are your work product. You may use, copy, adapt and share them, including with your own clients and advisers as part of services you provide to them, provided you do not present them as legal advice from Pitchsafe. Outputs may quote or summarise third-party material, such as legislation, codes and regulator publications, which remains subject to its owners' rights.
6. Our intellectual property
The Service, including its software, design, knowledge base, document corpus, taxonomy, prompts, and report templates and formats, is owned by Pitchsafe Ltd or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your business purposes during your subscription. If you send us feedback or suggestions, we may use them without obligation to you. We may also use aggregated or de-identified data derived from use of the Service to operate and improve it.
7. Plans, payment and renewal
- Payment. Paid plans are billed in advance, monthly or annually as you choose at checkout, through our payment provider Stripe. Prices are shown in pounds sterling, plus VAT where applicable.
- Automatic renewal. Your subscription renews automatically at the end of each billing period, at the price then in effect, until you cancel. We will give you reasonable notice before a price change takes effect at your next renewal.
- Cancellation. The account owner can cancel at any time from the billing page, which opens Stripe's customer portal. Cancellation takes effect at the end of the current billing period: you keep access, and your remaining credits, until then, and you are not charged again.
- Refunds. Fees already paid for a billing period are not refundable, except where the law requires a refund or we agree otherwise in writing. Credits spent on a job that fails are returned to your balance automatically.
- Credits. Each plan includes a monthly credit allocation. Monthly credits expire at the end of each billing period and do not roll over. Top-up credits you buy separately do not expire while your account is open, but they are forfeited if the account is deleted. Credits have no cash value and cannot be transferred or exchanged for money.
- Plan changes. Plans, limits and credit costs are described on our pricing page and at checkout. We may change them for future billing periods with reasonable notice.
8. Limitation of liability
To the maximum extent permitted by law, Pitchsafe Ltd, its directors, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, data, or business, arising out of or related to your use of (or inability to use) the Service, regulatory enforcement, fines, or campaign outcomes, even if advised of the possibility. Our total aggregate liability for all claims relating to the Service will not exceed the greater of (a) the fees you paid to us in the twelve (12) months before the event giving rise to the claim, or (b) £100. Nothing in these Terms excludes liability that cannot be excluded under applicable law (such as for death or personal injury caused by negligence, or fraud).
9. Indemnification
You will indemnify, defend, and hold harmless Pitchsafe Ltd and its personnel against all claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the Service, your content, your campaigns, your reliance on any output, or your breach of these Terms or applicable law.
10. Changes to the Service and these Terms
We may add, modify, suspend, or discontinue any part of the Service, and may change these Terms. Material changes will be posted here with an updated date and, where required, notified to you. Continued use after changes take effect constitutes acceptance.
11. Suspension and termination
We may suspend or terminate your access if we reasonably believe you have breached these Terms or created risk or legal exposure for us, and will give notice where it is reasonable to do so. You may stop using the Service, cancel your subscription as described in section 7, or delete your account at any time. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnification) survive.
12. Governing law
These Terms are governed by the laws of England and Wales, and you and we submit to the exclusive jurisdiction of the courts of England and Wales. If any provision is held unenforceable, the remainder continues in effect. These Terms, together with our Privacy Policy and Data Processing Addendum, are the entire agreement between you and us regarding the Service and supersede prior understandings.
13. Contact
Questions about these Terms: hello@pitchsafe.io.